1. Subscriptions
WorkGrid Pro is sold as a recurring subscription (monthly or other intervals shown at checkout or on the pricing page). Fees are billed in advance through our payment processor (for example Stripe). Plan features and pricing may change; changes to your renewing price will be disclosed before they take effect where required.
2. Free trials
If you start a free trial, you can explore the product for the stated trial period with full create/edit access unless we state otherwise. No credit card is required to start the trial. If you choose a paid plan during the trial, your payment method is saved and billing starts when the trial ends—not immediately at checkout. Cancel before the trial ends and you will not be charged. Ending a trial without choosing a plan simply ends paid-feature access according to your plan rules.
3. How to cancel
You may cancel renewal at any time from in-product billing settings (customer portal) or by emailing hello@workgridpro.com from your account email. Cancellation stops future renewals. You generally retain access through the end of the paid period already billed.
- Cancel before the renewal date to avoid the next charge.
- Cancelling billing does not automatically delete your company data. Account owners can permanently delete the company account and associated WorkGrid Pro data from Settings, or contact us for help.
4. Refunds
Unless required by law or expressly stated in a written offer:
- Monthly plans: Fees already paid for the current billing period are generally non-refundable. We may, at our discretion, issue a prorated or goodwill credit for unused time in limited cases (billing error, duplicate charge, or service failure we caused).
- Annual or prepaid plans: May be eligible for a prorated refund of unused full months if you cancel within fourteen (14) days of the initial purchase, minus any non-refundable payment processing fees, unless a different written promotion applies.
- Chargebacks: Please contact us first so we can resolve billing issues. Unwarranted chargebacks may result in account suspension.
5. Plan changes & downgrades
Upgrades chosen after a paid period has already started may be charged immediately on a prorated basis. If you choose or change a plan while still on a free trial, paid billing still begins when the trial ends. Downgrades typically take effect at the next renewal; feature access may change when the new plan starts. We do not automatically refund the difference for unused higher-tier features mid-cycle unless we agree in writing.
6. Failed payments
If a renewal payment fails, we may retry the charge and notify you. Continued non-payment may result in suspension or termination of access until the balance is cured.
7. Taxes
Displayed prices may exclude applicable taxes. You are responsible for taxes associated with your subscription except taxes based on our income.
8. How to request a refund
Email hello@workgridpro.com with your account email, approximate charge date, and reason. We aim to respond within a few business days. Approved refunds are returned to the original payment method when possible.
9. Related terms
This policy supplements our Terms of Service and EULA. If required consumer law in your location mandates a stronger right, that law controls.